Frequently Asked Questions

How do you do it?
Tell us more about shipping and delivery
How does ordering work?
Will I get delivery updates?
What else can you do?
Is your website safe?
What about business gifts?

How it works

How do you deliver gifts so quickly?

The short answer, we skip customs. Now we aren’t pirates or anything. In all countries where we deliver, we source your gift locally. That means your products are put together to order, fresh, in the country of delivery. So in most locations, we only need 3 business days to deliver; however, there are some exceptions. Take a look at our alphabetized list of delivery locations for full details.

Why aren’t your gifts the same prices everywhere?

Because we source our gifts locally, our prices are based on what items cost in the local economy. While this means that a basket of chocolates will have a different cost depending on the country, you are still saving money because you are not paying any delivery fees, which can cost a lot if you ship a basket from, say, the USA to Australia. Not to mention some items, like fresh fruit, simply couldn’t make that trip.

How do you make sure our items won’t get damaged or spoiled?

Excellent question! The key, once again, is that we source our hampers and their ingredients locally. We aren’t saying mistakes NEVER happen; we’re human after all. But this cuts down on the time your items spend in transit, which cuts down on the risks for things to be broken or to spoil. We work to make sure your gift gets to your recipient as quickly as possible. If you place your order in advance, we wait to make the gift until it is closer to the delivery date, another step to guarantee the freshness and safety of your order.

No, really, what about customs and duty fees?

Seriously, we avoid all that. You never have to worry about duty or gift fees. The price you see on our website is it. For the rare occasion on custom orders where we have to import something to order, we warn you well in advance.

How can you deliver to over 200 countries?

We know that depending on where you look, the official count of countries changes. To make sure we respect our couriers and regional offices, we go with the most liberal definition of country, which brings our total to over 200.

Tell us more about shipping and delivery

How do you deliver to somewhere overseas?

Great question! That’s all a matter of perspective, isn’t it? When you source your products locally nowhere you deliver is actually overseas. By going local, we cut costs and trim down on time it takes to ship things over the ocean.

How long will it take to deliver my gift?

In most locations, 1 to 3 business days, but there are always exceptions. During holiday times, it can take a little longer, and more remote areas take longer to get to. Take a look at our alphabetized list of countries for details about the country you want to send a gift to.

Can you delivery wine and liquor everywhere?

We’re good, but we’re not that good. Many countries and individual states heavily restrict alcohol delivery. To find out if we can deliver wine or liquor to your recipient take a look at our list of countries, or reach out to our 24/7 customer service team.

How does ordering work

Where can you deliver?

See our complete list of delivery locations here.

Can I deliver somewhere that isn’t listed?

Maybe. We are happy to look into that for you, but we will need to know the complete details of your order to check and see if we can make that happen. Reach out via phone, chat, or email to our 24/7 customer service team to make that request and we will do our best to make it happen.

Is there a delivery fee for an unlisted location?

Unfortunately yes. The delivery fee will depend on how difficult it is to make your delivery happen based on location and the items you request. Typically this fee is between $20 and $39 USD. You will be notified of the extra cost once we confirm the delivery is even possible.

Can I talk directly to your regional manager or warehouse?

To streamline our service and make sure our regional managers are only focused on order fulfillment, we do not have direct contacts for them for customers. If you have a special request for them, please make sure you note that clearly in the comments section of your order, or speak to our customer service team, who will pass the request along.

Can I request a specific time for my gift to be delivered?

You can ask, but we cannot guarantee it. Our couriers make their own schedule based on the number of gifts they have to deliver on a given day, and it’s not something we have direct control over. In most areas we are able to do deliveries between 8 am and 8 pm local time on business days. Some locations offer weekend delivery, but you’ll need to check the list of countries to see if yours is one of them.

When will you charge my card for my order?

We charge your card the moment you place your order, even if you request a delivery date that is 3 months out. If your circumstances change, such as the recipient moving, reach out to our customer service team as soon as possible and we will do our best to help you.

Do I really have to have a phone number for delivery?

We HIGHLY recommend that you have a local phone number for your recipient listed in your information. However, if you absolutely don’t have it, an email will work. If you have no way for us to contact your recipient, we can try to deliver the order, but we can make no guarantees. In that instance will ask you to confirm in writing that you accept the risks of a no phone delivery and understand that we will not be able to offer any refunds if for some reason the delivery can not happen.

What will happen if my recipient isn’t home to accept the gift?

There’s a few different things that my happen, if it is safe, and the goods are not perishable, the courier may decide to leave the gift at the door or with a neighbor. For office or apartment buildings with a mail room they may choose to leave the gift with reception. When this is not possible, or the gift needs special storage, we will try delivery again. After the 3rd attempt however the gift will be returned to us and you may have to pay for redelivery.

I need to add something to my order, is this possible?

That depends on the status of your order. If it is still processing and has not been packaged for delivery then in most cases yes, we can add something. In the instance where your gift is already processed for delivery, we can usually send the added item for your separately.

How do I make sure this is a surprise?

If you want us to deliver this gift without contacting the recipient please let us know. For office buildings we can usually work with reception to make the delivery happen, but for a home address this can be tricky as often someone needs to be there to accept the gift.

Do you delivery to Hotels, Hospitals, Churches, Schools, or other similar locations?

So long as they do not have a policy against accepting gifts, we absolutely deliver there. Please make sure we have both the recipients number, and the number for the business we are delivering to. This will allow us to call ahead and make sure they have no gift restrictions. Hospitals and nursing homes often limit the fresh fruit/flowers/or other potential allergens a recipient can get, so it’s imperative we be able to check so that the delivery does not get refused.

Can I get some help ordering?

Absolutely! We’ve listed the complete ordering steps below.

1. 1. Select the item you would like to purchase from our country catalogs. Be sure you are in the correct country catalog when you pick, as gifts from the USA are not nessicarly available elsewhere.
2. 2. If you want to add something else, go back to our catalog and repeat step one.
3. 3. Once you have all of your products picked, click View Cart.
4. 4. Make sure everything is as you like it, you will have a chance to review some addones before hitting “complete order”.
5. 5. If you are a new customer, use complete order on the left and you will be prompted to sign up or check out as a guest. If you’ve already signed up log in and continue as normal.
6. 6. Make sure you fill out or order form, each step is prompted and clearly labeled. Once done click Verify Order at the bottom of the page.
7. 7. Take one last look to review all of the order details before picking your payment method. Once paid you will get a confirmation number on your screen and sent to your email.

If for some reason you are having issues with this, or you have a large order, please contact our 24/7 customer service team.

Will I get delivery updates

How do I get notifications of my delivery?

You can sign up for to get text message updates, in addition to the email updates we will send you. Additionally you can use our order tracking page to find out, either logged into your account or using your existing order number.

What happens if I haven’t gotten an update, but it’s past the delivery date?

Often times it takes our couriers 1 to 2 business days to update our local team of a successful delivery. It may be that everything is fine, and we just have not confirmed it yet. However in the event that your order was delayed we will work to track down the issue and let you know. If your recipient wasn’t home, or there was an issue with the address we will work to reschedule delivery as soon as possible.

What else do you do?

Can I include a personal note?

Absolutely! When you go to check out there is a field for you to put your personalized gift message. There is a character limit to be mindful of. If you need to send a longer message please contact customer service, we would be happy to email it to your recipient.

I want to send something you don’t have in your catalog, can I?

We will do our best to help you send a customized gift, but these take extra time. Please reach out to customer service with your full request and we will see what we can do. Keep in mind that we can not do customized gifts at all in December, and may have to refuse them during other high volume times of the year.

Can I send my own logo or picture to be attached to a gift?

We can only do this for bulk orders of 5 or more gifts. Please make sure the image that you send adheres to all of our image standards listed here.

Is your website safe?

Is my order information kept private?

Absolutely, we only share your order details internally with our regional office who completes the order.

Is my information secure?

We work to keep our website secure to McAffe and BuySafe. None of your payment information is ever saved making it impossible for that information to get stolen.

Will you ever share my personal information?

We will not. We value our customers and their privacy, when you place an order or sign up for our newsletter that information is for our company’s use only.

I don’t feel comfortable placing my order online, what can I do?

No problem! Simply go to our Contact Us page and request a phone call or call us directly.

Corporate orders

I want to place a large order on behalf of a company, can you handle that?

We can absolutely handle that! The first steps of ordering involve downloading our bulk order form and sending it back to us via email. From there you will be contacted by our corporate specialist team who will review your sheet for you and help you during every step of the process.

How can I start an international corporate gift campaign?

Starting a corporate gift campaign is easy! Take a few minutes to fill out this form and tell us about the goals of your gift campaign. A corporate gift expert will contact you to walk you through every step of the process.